Terms & Conditions

RoamingMan (hereafter “RoamingMan”) is the brand name of the company UCLOUDLINK UK LIMITED. duct and/or service offering by UCLOUDLINK to the Customer of the wireless communication device and peripheral equipment (the “Equipment”), including, but not limited to, mobile hotspots, USB cables, User Manuals, and related or additional services (the “Services”) which are described herein or included in any written agreement between Customer and UCLOUDLINK for products and/or services (“Agreement”).

I. Acceptance of Terms and Conditions

1.If the Customer places an order via UCLOUDLINK's website (eu.roamingman.com), this will constitute the Customer’s acceptance of the Terms and Conditions. If the Customer places an order via UCLOUDLINK's authorized Distributors or any other method, acceptance of the Equipment shall constitute the Customer's acceptance of these Terms and Conditions.

II. Authorization

1.If Customer is an entity other than an individual, the person signing the Agreement represents and warrants that he/she has been properly authorized and empowered to enter into the Agreement on behalf of such entity.

2.Customer authorizes UCLOUDLINK to verify the Customer's creditworthiness with a credit reporting agency.

III. Charges

1.Services Period or Usage Term – The number of days between the Departure Date and Return Date as specified by Customer in placing order with UCLOUDLINK.

2.The Customer will pay daily charges from the Departure Date (which refers to the hotspot activation date as specified by Customer in placing order) until the Return Date (the date in which the Customer returns from the travel as specified by Customer in placing order) for all of the Equipment specified in the Terms and Conditions. Services Charges apply to full days only (not fractional days).

3.UCLOUDLINK is entitled to bill the Customer, on a delayed basis, at any time after the Equipment has been returned for any and all charges for which the Customer shall be responsible pursuant hereto, whether or not UCLOUDLINK is aware of such charges at the time of the return of the Equipment. All charges and other amounts billed pursuant to this Agreement are payable by the Customer at the end of Usage Term, or if not computed at the end of Usage Term, then upon demand given by UCLOUDLINK to the Customer.

4.The Services Charge is charged to customer credit card or by other payment methods acceptable to UCLOUDLINK upon placement of Customer order. Any other amounts due to UCLOUDLINK under this Agreement are payable at the end of the Usage Term or such date as may be specified by UCLOUDLINK in writing. UCLOUDLINK shall be entitled to charge interest at the rate of 5% per month (or partial month) or highest lawful rate, whichever is less, on any overdue amounts.

5.Late fees start on the 3rd day (self-pick up) or 6th working day (delivery) after the end of Usage Term, per day/per unit, until the date Customer returns the Equipment.

6.Customer shall be liable for and obligated to pay UCLOUDLINK for all expenses, including reasonable attorneys’ fees, collection fees and court costs incurred in connection with any collection, repossession or other action brought to enforce UCLOUDLINK's rights hereunder.

7.Pricing. The following are the prices charged for UCLOUDLINK's equipment and services (Services), and all prices are in Euro.

Equipment & Services

Price inclusive of all taxes

Description

RoamingMan™ WiFi Hotspot & Service

RoamingMan™ WiFi - Hotspot

Standard Daily Rate pursuant to Customer order

Hotspot service charged per day/unit

Device protection fee (non-refundable)

20€ / device

It is an optional choice to customers. (non-refundable)

Device Protection Fee cover :
Missing or damaged USB cable
Missing or damaged Pouch
Water damaged of the device
Device appearance seriously damaged, but remains functional
Screen of device seriously scratched, and/or charging port blocked/damaged but Equipment remains functional

Device Protection Fee does NOT COVER:
Missing or loss of the device
Late return fees
Cancellation fees

RoamingMan™ WiFi - Early & Late Fee

Standard Daily Rate pursuant to Customer order

A charge of 10€/ day is applicable for early device pick up which refer to 2 days ealier from the wifi activation date
Late charge for self-pick up start from the 3rd day of wifi usage end date at a rate of 20€ per day
Late charge for delivery service start from the 6th day of wifi usage end date at a rate of 20€ per day

Fees for Damaged or Lost Items

RoamingMan™ WiFi Hotspot

80€ /each

If equipment is lost, stolen, or severely damaged/water damaged

USB cable

5€/ each

Including missing or damaged USB cable.

Packet

5€ /each

Including missing or damaged Packet

Cancellation Fee

30€/ cancelled order

Cancellation fee will be charged for order which is cancelled less than 10 days from the travelling date.

Payment gateway fees

*Subjected to the 1% additional charges

1.If the Customer is having any difficulty with using the Service while at their destination, the Customer must notify UCLOUDLINK within the Services Period in order to qualify for any possible refund or discount to a Charge. Any refund or discount to a Charge is provided solely at UCLOUDLINK's discretion.

2.Customer must notify UCLOUDLINK in writing of any final disputes regarding Charges within 30 days of receipt of the invoice, or final payment notification, containing the disputed Charge or else the right to dispute the Charge will be waived.

IV. Payment and Forms of Payment

1.The Rental Charge is charged to customer credit card or by other payment methods acceptable to UCLOUDLINK upon placement of Customer order. Any other amounts due to UCLOUDLINK under this Agreement are payable at the end of the Usage Term or such date as may be specified by UCLOUDLINK in writing.

2.By providing UCLOUDLINK with a Credit Card, the Customer represents that UCLOUDLINK is authorized to make charges on such account.

3.At UCLOUDLINK's sole discretion, we may establish invoicing for corporate or other Customers.

V. Use of Equipment

1.Device delivery to Customer will take up to 2-3 working days. (Subject to courier service partner) Upon delivery to the Customer, UCLOUDLINK will provide instructions on the use of the Equipment by way of User Manual.

2.The wifi activation time shall follow the France Time Zone GMT +1

3.The Customer will use the Equipment in a careful and proper manner and in accordance with the instructions within the User Manual and in no other manner.

4.The Customer agrees not to:

1).use the Equipment in any country not listed in the original order for purposes other than the setup and configuration.

2).effect any repairs or modifications to the Equipment, or attempt to reverse engineer the Equipment;

3).remove or interfere with any certification markers affixed to the Equipment;

4).deface or add to the Equipment;

5).sublet or allow the use of the Equipment by any third party;

6).attempt to dispose of the Equipment, or encumber or grant any interest in the Equipment to any third party.

5.In the event of any loss, damage, theft or disappearance of the Equipment while in Services Period, regardless of circumstances, the Customer shall pay to UCLOUDLINK on demand, an amount equivalent to the value of the Equipment in accordance with UCLOUDLINK’s then-current listed prices in Terms and Conditions. In the event the Equipment is stolen or lost, the Customer is liable for all Services Charges on such Equipment until it is deactivated by UCLOUDLINK.

6.During the Use of Equipment, the Customer should contact UCLOUDLINK with any trouble or customer support issues in order to provide UCLOUDLINK the opportunity to resolve any difficulties.

7.Customer is required to charge the pocket wifi device while switching off the device and connect to the direct electric power supply. Device will be fully charged upon 3 to 4 hours connecting to the electric power supply. Charging the pocket wifi via power bank while on the go will affect the effectiveness of battery charging.

VI. In The Event of Loss or Damaged Equipment

1.In the event that your Equipment has been lost, damaged, stolen, or disappeared, notify UCLOUDLINK immediately by email (EU.RoamingMan@ucloudlink.com).

VII. Repairs or Damaged Equipment (Device Purchase)

1.If the Equipment is not in working order when received by the Customer or subsequently malfunctions then the Customer will notify UCLOUDLINK immediately.

2.UCLOUDLINK will repair or replace the Equipment as soon as possible after UCLOUDLINK has been notified of the problem by the Customer, and provided the Customer is not in breach of its agreement with UCLOUDLINK, UCLOUDLINK will provide the Customer with the same or similar equipment (which shall constitute Equipment for purposes of this Agreement) as soon as possible for a period equivalent to the part of the Services Period unexpired when the malfunction occurred.

3.If UCLOUDLINK finds that Equipment reported as faulty is in working order then the Customer will pay the cost of collection and delivery of the replacement Equipment in addition to the other fees payable under the Terms and Conditions.

IX. Ownership

1.The Equipment will at all times remain property of UCLOUDLINK. Customers have no rights other than temporary use. During the Services Period, no dismantling or part replacements are authorized without the written approval of UCLOUDLINK.

X. Termination

1.The use of the Equipment and all Services may be terminated or deactivated without notice by UCLOUDLINK upon any of the following events: (a) UCLOUDLINK has any reason to believe the Equipment was obtained by any misrepresentation or fraudulent means; (b) UCLOUDLINK has any reason to believe that any meter on the Equipment has been tampered with; (c) UCLOUDLINK has any reason to believe the Equipment is or may be used for any illegal or improper purpose, or in violation of applicable laws; (d) a breach of any of these Terms and Conditions including the payment terms; or (e) detection of unusually high usage, or possible theft or fraud. UCLOUDLINK may also, at its discretion and in addition to other remedies available hereunder at law or in equity, take immediate possession of the Equipment without being obliged to repay any portion of the Services Charges. UCLOUDLINK may also terminate these Terms and Conditions without any liability whatsoever in the event that Services are not available to UCLOUDLINK or becomes unavailable for any reason. No remedy of UCLOUDLINK shall be exclusive of any other remedy whether provided herein or available at law or in equity, but shall be cumulative with other remedies.

2.Should the Customer (a) obtain use of the Equipment by any misrepresentation or fraudulent means, or (b) tamper with Equipment, or (c) use the Equipment for any illegal or improper purpose, or in violation of applicable laws, or (d) otherwise commit a breach of these terms and conditions, then UCLOUDLINK may, at its option and in addition to other remedies available hereunder at law or in equity, (i) terminate this Agreement, (ii) immediately terminate all services to the Customer, and (iii) take immediate possession of the Equipment without being obliged to repay any portion of the Rental Charges. UCLOUDLINK may also terminate this Agreement without any liability whatsoever to the Customer in the event that Services is not available to UCLOUDLINK by a systems operator. No remedy of UCLOUDLINK shall be exclusive of any other remedy whether provided herein or available at law or in equity, but shall be cumulative with other remedies.

XI. Applicable Law

1.This Agreement shall be governed by the laws of United Kingdom, without giving effect to its choice of laws or provisions. Any legal action or similar proceedings shall be instituted and held in United Kingdom, and Customer consents to the exclusive venue and jurisdiction of the courts in United Kingdom.

XII. Liability, In-Country Service, & Representations

1.Fair Use Policy (FUP) – In some countries, a Fair Use Policy may be in place in accordance with the business practices of the local internet service provider (the local in-country wireless network carrier or operator). If a FUP is in place, it may limit the transfer of a specific amount of data over a period of time. Internet service providers commonly apply a cap on the amount of wireless data when an individual user has exceeded a certain amount of data within a specified time period, which can result in a throttling down (slow down) of the connection speed. The Customer acknowledges that a FUP may be in place and accepts this possibility, and the Customer will not hold UCLOUDLINK liable for any FUP, throttling, or related issues which could affect the performance of the Equipment or the Customer's usage experience.

XIII. Indemnity

1. Ucloudlink (UCLOUDLINK UK LIMITED) Indemnification

You will indemnify and hold Ucloudlink, our holding companies, subsidiaries, affiliates, officers, directors and employees harmless from, including but not limited to all damages, liabilities, settlements, costs and attorney’s fees, claims or demands made by any third party due to or arising out of your access to this Website, use of this Website, your violation of this Terms of Use, or the infringement of any intellectual property or other right of any person or entity by you or any third party using your account ID

2. Ucloudlink’s (UCLOUDLINK UK LIMITED) Involvement

Ucloudlink may, if necessary, participate in the defense of any claim or action and any negotiations for settlement. You will not make any settlement that may adversely affect the rights or obligations of Ucloudlink without Ucloudlink prior written approval. Ucloudlink reserves the right, at its expense and upon notice to you to assume exclusive defense and control of any claim or action.

PRIVACY POLICY AND PERSONAL INFORMATION COLLECTION

RoamingMan (hereafter “RoamingMan”) is the brand name of the company UCLOUDLINK UK LIMITED. We take customer privacy seriously. Here are our privacy policy and personal information collection policy. It governs the way how we proceed with the customer's personal information. The privacy policy is also posted on our website. You may access our website to understand the details.

II. Who May Process Data

Personal information will only be collected with the customer’s consent.

The customer’s personal information, which includes but is not limited to name, email, address, and any other information provided by the customer, will be processed by RoamingMan.

RoamingMan may disclose or receive the personal information or documents about the customer to/from other companies within the UCLOUDLINK group, its authorized carriers, or its service providers including the credit reference agencies.

RoamingMan may be required to disclose personal information or documents about a customer if required to do so by law in the prevention of criminal activities in accordance with EU legislation.

III. Quality

RoamingMan may take a reasonable approach to ensure that the personal information that is held is correct, complete, and up to date.

IV. Purpose of Processing

RoamingMan and its affiliates, its authorized carriers, and service providers may access the personal information for the purpose of customer relationship management, such as order fulfillment and delivery management. RoamingMan may offer special sales promotions, product updates, and providing marketing information to the customer. If a customer does not wish to receive any marketing information, they may request to opt-out of the promotional activity by contacting RoamingMan.

V.Cookies

A small file, browser cookies, may be send to the customer's computer when visiting the RoamingMan’s Website. This is used to identify the customer and provide the best services in the future. RoamingMan may collect and store the personal data and link information stored by cookies with customer consent. RoamingMan will not automatically log data or collect data apart from information the customer specifically provides to RoamingMan. The Customer can change the browser setting to reject the cookies but this may preclude the customer’s use of certain parts of the Website.

VI. Security Measures

Secure Sockets Layer (SSL) encryption is enabled on the RoamingMan website to encrypt customer information and to avoid others to capture or access customer information. It will be enabled when the symbol of a key or lock is on the bottom of your browser window, depending on the browser model.

Notwithstanding the above, RoamingMan cannot guarantee the protection of Customers’ personal data transmitted electronically due to the nature of the Internet. Customers should be aware of the unsolicited messages when personal information is collected on the Internet.

VII. Information Usage

Personally identifiable information is collected and used by RoamingMan for the following purposes:

a. fulfillment of the order requests for products and services.

b. customization of the product and service content.

c. special promotions and new products/services offering. You may opt-out of marketing promotion at any time.

d. billing and order status purposes.

e. fulfillment and maintenance of membership and customer service agreements.

VIII. Information Sharing

RoamingMan will not trade, sell or rent personally identifiable information. The personally identifiable information will be shared in the following situations:

a. RoamingMan has your consent to share the information.

b. It is required the necessary information to fulfill your request for a product or service. For example, it is required to provide the delivery address and contact information to the shipping company. Without your consent, these service providers do not have the right to access the personally identifiable information provided beyond what is necessary to assist your requested service.

c. It is legally required to provide the information in response to the court order, the subpoena, or the legal process.

d. The emergency situation has arisen that it is required to release the information before you can be contacted for consent, such as the verified family emergency.

IX. Links

The RoamingMan website may contain links to other websites. RoamingMan is not responsible for the privacy practices of sites owned and operated by other companies. When you are not visiting the RoamingMan website, please read carefully the privacy policies of any website that collects personally identifiable information. This privacy statement applies solely to information collected by RoamingMan, and such information remains private and secure when you follow links to other websites.

X. Anti-Spamming Policy

RoamingMan is committed to a zero-tolerance, anti-Spamming policy. Under this policy, we prohibit:

a. Manipulating identifiers, such as email headers, to disguise the origin of any content transmitted to or through RoamingMan’s computer systems.

b. Relaying email through a third party’s mail servers without the permission of that third party.

c. Using or causing to be used RoamingMan computer systems to facilitate the transmission of unsolicited.

d. Unauthorized material. This includes any promotional materials, URL’s, “junk mail,” “chain letters,” “pyramid schemes,” or any other form of unauthorized solicitation that you may upload, post, email, transmit, or otherwise make available.

e. Using “robots” or otherwise harvesting others’ email addresses from the RoamingMan servers for purposes of sending unsolicited or unauthorized material.

f. Uploading, posting, emailing, or transmitting the same message, URL, or post multiple times.

g. Allowing third parties to contact our customer database without the customer’s prior consent.

h. Emailing non RoamingMan customers promotional or marketing materials without their prior consent.

i. Emailing RoamingMan customers who have opted out of email based contact promotional or marketing materials without their prior consent.

XI. Voluntary Customer Surveys

We may periodically conduct both business and individual customer surveys. We encourage our customers to participate in these surveys because they provide us with important information that helps us to improve the types of services we offer and how we provide them to you. Your personal information and responses will remain strictly confidential, even if the survey is conducted by a third party. Participation in our customer surveys is voluntary. We take the information we receive from individuals responding to our customer surveys and combine (or aggregate) it with the responses of other RoamingMan customers to create broader, generic responses to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector, or other demographic information). We then use the aggregated information to improve the quality of our Services to you, and to develop new services and products. This aggregate, non-personally identifying information may be shared with third parties.

XII. Other Partners and Sponsors

Some RoamingMan products and services are or may be offered in conjunction with a non-affiliated partner. To provide some of these products and services, the partner may need to collect and maintain personal information. In these instances, you will be notified before any such data is collected or transferred and may decide not to use that particular service or feature. RoamingMan will share non-identifying and aggregate information (except as described above), but not personal information, with such partners in order to administer any such co-branded products or services offered. At some websites, you can purchase products and services or register to receive materials, such as a brochure, a catalog or new product and service updates. In many cases, you may be asked to provide contact information, such as your name, address, email address, phone number, and credit/debit card information. RoamingMan has no control over the third parties’ use of any personal information you provide when placing such an order. We strongly suggest you review the third parties’ privacy policy before providing any of your information.

XIII. Special Cases

It is RoamingMan’s policy not to use or share the personal information about individuals in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses. However, RoamingMan may disclose personal information about individuals, or information regarding your use of the Services or internet sites accessible through our Services, for any reason if, in our sole discretion, we believe that it is reasonable to do so, including: to satisfy laws, such as the Electronic Communications Privacy Act, regulations, or governmental or legal requests for such information; to disclose information that is necessary to identify, contact, or bring legal action against someone who may be violating our terms of uses or other policies; to operate the Services properly; or to protect RoamingMan and our customers.

XIV. Revisions to this Policy

RoamingMan reserves the right to revise, amend, or modify this policy and our other policies and agreements at any time and in any manner.

XV. Contact Details

If the Customer has any inquiries or concerns about this Privacy Policy, or wishes RoamingMan to cease processing the information it has about that Customer as a result of the Customer’s use of RoamingMan’s web site, please contact us.